(Internal) How do I respond to general error messages in Procore Pay? (Draft)

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Background

Only your company's designated Payments Admins and Payments Disbursers have access to the Company level Payments tool.

Answer

Below are the general error messages that users might encounter in Procore Pay. Typically, the messages you'll see are informative. Recommended resolutions for each general issue are detailed below.

  • Commitments Tool

  • Invoicing Tool

  • Payments Tool

Commitments Tool

General Error Messages

TBD

Invoicing Tool

General Error Messages

TBD

Payments Tool

General Error Messages

Failed to Create Disbursement

If the Payments tool fails to create a disbursement, the Payments Admin or Payment Disburser can click the Show Details button for a reason. Common reasons for this message are an issue external bank account or one of the disbursement's payouts is for an invoice that is ineligible for payment.

error-failed-to-create-disbursement.png

This Bank Account ID is Already in Use in Procore

Payments Admins linking external bank accounts to the Company level Payments tool are notified by the message below when attempting to enter a duplicate 'Bank ID' for use as a Check Number. Each external bank account that your company uses to pay invoices must have a unique Bank ID.

INSERT IMAGE

Payments are Disabled

If the Company level Payments tool is disabled in Procore, the ability to send payments to linked bank accounts is not available.

error-payments-are-disabled.png

See Also