Edit a Manual Hold on a Subcontractor Invoice as a Payor
General Availability in Select Markets (United States)
Procore Pay is available in the United States. It is designed for General Contractors and Owner-Builders who act as their own General Contractors on a job. Procore Pay extends the Invoice Management functionality in the Procore web application to handle the payment process between general and specialty contractors.
Procore Pay is available in the United States. It is designed for General Contractors and Owner-Builders who act as their own General Contractors on a job. Procore Pay extends the Invoice Management functionality in the Procore web application to handle the payment process between general and specialty contractors.
Objective
To edit a manual hold on a subcontractor invoice as a payor.
Background
With Procore Pay, manual holds can be applied to subcontractor invoice payments for a variety of reasons. These include quality issues, such as when delivered work is subpar or warranty support is uncertain. Holds might also be applied for incomplete work, work not meeting the specified quality level, contract disputes, financial concerns, or compliance issues. Whatever your reason for applying a hold, Procore Pay users can apply these hold types on subcontractor invoices:
Invoice Holds. Payments Admins, Payments Disbursers, Invoice Administrators, and users with 'Admin' level permissions on the Payments tool can create an invoice hold to alert users about a hold on a specific subcontractor invoice.
Vendor Holds. Payments Admins and Payments Disbursers, can apply a vendor hold to an invoice to alert users to pause payments on all of the vendor's invoices.
When creating a hold, users can also choose to share the hold with an invoice contact. Users can also edit the details of a hold. Once the conditions are satisfied, users can release the hold.
Things to Consider
Additional Information:
Users with the required user permissions create any number of Invoice or Payment holds on a subcontractor invoice. To learn more, see What permissions do you need to manage holds on subcontractor invoices?
To prevent Procore Pay users from creating disbursements that include subcontractor invoices with active holds, a Payments Admin must Configure Payment Requirements as a Payor.
Prerequisites
Video
Steps
What tool are you using?
Depending on your role and permissions settings, you can navigate to a subcontractor invoice from one of these tools:
I am using the Payments tool.
Payment Admins and Payment Disbursers can create, edit, view, and release Invoice or Vendor holds on subcontractor invoices from the Payments tool. They can also manage both types of holds on subcontractor invoices from the Payments tool.
NoteUsers 'Admin' level permissions on the Payments tool are limited to creating Invoice holds. For more information, see What roles and permissions are required to manage invoice and vendor holds on subcontractor invoices?
Users 'Admin' level permissions on the Payments tool are limited to creating Invoice holds. For more information, see What roles and permissions are required to manage invoice and vendor holds on subcontractor invoices?
Navigate to the Company level Payments tool.
Click the Subcontractor Invoices tab. This tab is active by default.
Locate the invoice for the hold.
Choose one of these options:
Click the information icon to open the Payment Requirements panel.
ORClick the Invoice # link to open the invoice in the Project level Commitments tool. Then click the Payment Requirements tab.
Under Payment Requirements, click the Holds tab.
I am using the Commitments tool.
Payment Admins and Payment Disbursers who have been granted invoice administrator permissions can create, edit, view, and release Invoice or Vendor holds on subcontractor invoices from the Commitments tool.
NoteUsers granted only Invoice administrator permissions are limited to creating, editing, and releasing Invoice Holds. For more information, see What roles and permissions are required to manage invoice and vendor holds on subcontractor invoices?
Users granted only Invoice administrator permissions are limited to creating, editing, and releasing Invoice Holds. For more information, see What roles and permissions are required to manage invoice and vendor holds on subcontractor invoices?
Navigate to the Project level Commitments tool.
Under the Contracts tab, locate the contract in the table. Then, click the Number link to open it.
In the contract, click the Invoices tab.
Locate the invoice in the Invoices (Requisitions) table. Then, click the Invoice # link to open it.
In the invoice, click the Holds tab.
I am using the Invoicing tool.
Payment Admins and Payment Disbursers can create, edit, view, and release Invoice or Vendor holds on subcontractor invoices from the Invoicing tool.
NoteUsers granted only Invoice administrator permissions are limited to creating, editing, and releasing Invoice Holds. For more information, see What roles and permissions are required to manage invoice and vendor holds on subcontractor invoices?
Users granted only Invoice administrator permissions are limited to creating, editing, and releasing Invoice Holds. For more information, see What roles and permissions are required to manage invoice and vendor holds on subcontractor invoices?
Navigate to the Project level Invoicing tool.
Click the Subcontractor tab, locate the invoice in the table.
Click the Invoice # link to open it.
Under Payment Requirements, click the Holds tab.
When you see the Holds tab on the subcontractor invoice, continue with the steps in Edit Holds.
Edit Holds
In the Holds tab on the subcontractor invoice's Payment Requirements, locate the hold to modify and click Edit.
In the Holds card, update the following information:
Hold Type. If you have the appropriate permissions, you can change the hold type from the drop-down list. See What permissions do I need to manage holds on a subcontractor invoice?
Description. Enter a description for the payment hold. This is a free-form text entry field.
Attachments. Choose from these options:* Click the Attach Files button to open the Attach Files window. Then upload the file(s) and click Attach.
OR* Use a drag-and-drop operation to add one or more file attachments to the manual hold.
Choose one (1) of these options:
Save. Click this button to save the changes. This keeps the hold in its current Applied or Released state.
Save and Apply. If the hold is in the Released state, click this button to save the changes and apply the hold to the invoice.
Save and Release. If the hold is in the Applied state, click this button to save the changes and release the hold from the invoice.
Procore creates the hold and applies it to the selected invoice. This action is logged in the invoice's Change History tab.